Customer Testimonials for Dupage Auto Werks Ltd.
Here's what some of our West Chicago, IL customers are saying about us:
"Dwayne and staff have all been very honest, reliable and trustworthy. I've received excellent service for the past 7 years and would highly recommend them."
"My daughter, an Audi owner, referred me to Dwayne (owner) several years ago. Without question or doubt, the most honest, straightforward mechanic shop I have ever encountered barr none!!. He worked on my Audi and now my Mercedes E500."
"Wow These guys have comprehensive knowledge of every facet of my particular automobile I will happily refer them to friends and family without reservation"
"Dupage Autowerks is a GREAT company! I bought a 2006 VW Golf TDI(Diesel) that had 325,000 miles on it from Dwayne 4 years ago and their service has always been honest and reasonably priced. On the 06 Golf Dupage Autowerks freshened up the motor rings, and bearings and went through everything that needed attention before they sold it to me. I recommmended my parents to buy a car from Dupage Autowerks as well! I have since moved out of state and Dwayne is always available to answer the phone if I have any questions about diagnosing any problems I may have on the car I bought as well as other cars that I did not buy from him when I am unsure. Dwayne is always very helpful and patient! I can tell you that if you are looking to buy a used car you should buy from Dwayne because it will be a good running car ready to roll for a long time! My VW Golf TDI just hit 405,000 miles and still runs better than the VW Jetta wagon TDI I just purchased from a private party that has only 133,000 miles! It seemed like a pretty clean car but upon doing an oil change and really looking around in the engine compartment, there are a bunch of little things that the general public will miss maintenance wise and cleanness of execution wise that was not missing from the car I bought from Dwayne. I would recommend anybody to buy their used car from Dwayne to make sure they are getting a solid vehicle instead of inheriting somebody else's problems.... You just don't find shops that care to get it right like Dupage Autowerks does every time!"
"Great people with high integrity, combined with expertise and high quality work! Dwayne, the owner sets the bar for high quality customer service and for professional service. If you have a unique situation prior to having your vehicle serviced or any concerns after the fact, make sure you speak with Dwayne. All of my vehicles from my 92 Mercedes, 98 Toyota, and 2005 VW have been serviced by Dwayne and team for 10+ years and I've been very highly satisfied (and I have very high expectations! ). A much better value and experience than the dealer!"
"I love this place been taking my cars here for years. I do agree that when you do you need to call and check on the car because they often forget to call you. But they are honest, hard working, and driven. However, I brought him a brand new 2011 civic and he immediately bought the necessary items to talk to my car. I love this place and will come here for many years to come. Dwayne and crew are truly miracle workers"
"Good shop with good prices. They seemed very knowledgeable about my TDI and what was involved for service. I would recommend them."
"Do not take your German car to the dealership for repair. Take it here instead. They are better technicians than the dealership and far more friendly. Don't even get me started on the money you will save either. Our family trusts nobody else when it comes to repairing our BMW's. You'll get treated great, charged fairly and the work done is the best there is."
"I took my ML 350 due to a problem with the Engine. The drive chain had broken. The dealer's recommendation was to repair and cost was something of buying another car! So, I took to Dupage Auto Werks. The recommendation is to replace the 118K miles engine with a much lower engine. They shopped and found a familar engine and practically did a 'Engine Transplantation'! Now that I have an engine not only has a lower mileage, but also was cheaper overall. Very satisfied with them to have suggested and able to get my car worth something that I can keep it a much longer time!"
"They did an amazing job! Car looks as good as new."
"Great place for service. You will be the best prices, parts, service from honest trustworthy people."
"I thought I'd write a review about five terrific guys who've handled my auto maintenance needs since the 1980s. I'm speaking of Dwayne Shilling and his son, Kevin, and Rich, Mark, Jim and the rest of the staff at Du Page Auto Werks. We have a particularly challenging 2001 Honda Civic that's been used the past five years by my son the rock and roll drummer. Toting drums and amps all over the Chicago area. Too many large guys stuffed inside for trips to gigs in Wisconsin, etc. I think Dwayne would agree the Civic has been driven hard and put away wet. Yes indeed. Forget about our other two cars--a 2005 Volvo and a 2003 Jetta--the Civic has been their albatross. And they've come through perfectly for us time and time again. Most recently it was ball joints and brakes. Boom, boom, boom. In and out. The rear brakes weren't quite right. Dwayne had the guys take a second pass and now they're smoooooooooth! Foreign car maintenance, by its very nature, is expensive. Especially with European models. You know and accept this premise when you buy the Mercedes or Audi or Mini. That's the deal. They're quirky and parts are often expensive. Ok. So Dwayne's a realist. He doesn't sell you more than you need. He also explains in detail exactly what he'd like to do. The best part? Dwayne usually has a 'loaner' available at no charge to the customer. The loaner issue is huge for most of us. They're honest guys. They give straight answers. I don't need anything more."
"I was driving from Wisconsin to Virginia when my check engine light came on. Ugh. I pulled up tdiclub.com, looked at their trusted mechanic list and found Dupage. It was a little out of the way for me, but I figured I had to go. It was late in the day and I expected the worst. To my surprise they couldn't have been more friendly and helpful and had me back in the road in about an hour. I wish I lived closer to the shop, cause they would be the only people to touch my Jetta TDI. Thank you so much Dupage!! I highly recommend this shop."